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23rd March 2023, 03:45 PM #1
Computer doesn't recognise Blue&Me TomTOM 2
Hi, I'm a longtime lurker in the iGO sections of this board who has just bought a car with an integrated Blue&Me TomTOM 2 device. Software and maps are from 2012 (as is the car).
I didn't get a USB cable with the device so I bought one over the internet which was advertised as suitable for charging and updating. The unit charges OK with this cable but when I plug it into my desktop or laptop computer I get an error "USB Device not Recognised". The TomTom device end of the cable has a long plug similar to the ones advertised for the GO series of devices but only the 2 power connectors on one side, and 4 pins at the left-hand end when looking at the device have contacts on the cable plug. Is this normal or have I bought a dud counterfeit cable?
Any advice will be gratefully received thanksk1w1_123 Reviewed by k1w1_123 on . Computer doesn't recognise Blue&Me TomTOM 2 Hi, I'm a longtime lurker in the iGO sections of this board who has just bought a car with an integrated Blue&Me TomTOM 2 device. Software and maps are from 2012 (as is the car). I didn't get a USB cable with the device so I bought one over the internet which was advertised as suitable for charging and updating. The unit charges OK with this cable but when I plug it into my desktop or laptop computer I get an error "USB Device not Recognised". The TomTom device end of the cable has a long Rating: 5
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23rd March 2023, 08:03 PM #2
At First please share the first 2 Digits/Symbols of your 12 digits Number on the Bottom from your Device (like TG0000G00000) . I think, if its Blue&Me 2, is a Nav4, and use Tomtom Mydrive Connect to connect your Device to your Computer
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24th March 2023, 01:10 AM #3
Hi @Proukaet,
the number starts with TH, according to the table I found it is a NAV3 device. I have installed Mydrive Connect as suggested on the linked page but it completely ignores the device.
Also, to clarify, the "USB Device not Recognised" error message comes from Windows.
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25th March 2023, 11:34 PM #4
I've had this message come up on my Windows PC and never got to the bottom of it. I I had to assume it was a problem with the hard drive on the Tomtom which was not repairable. Hopefully somebody can help if it is fixable.
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25th March 2023, 11:58 PM #5
I think wrong Cable or wrong USB- Port.....Anytime its help, shutdown the Device, connect to your PC?Mac/Linux-device (we donīt know it), and than start your TT Device....if you connect to I-net, your Computer may load the correct Driver und your Device can connect
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26th March 2023, 06:53 AM #6
More information... I had Mydrive Connect running and the device connected to my computer while doing something else. I bumped the device and it began to connect but failed to complete. I think my problem might be down to the (non genuine) cable not being a good fit in the TomTom.
TomTom of course don't sell cables in New Zealand and will not post to here from the UK so I have bought a GO 1005 (on which the Alfa unit is based) for sale on our local version of eBay, complete with a genuine cable, for about the cost of a new cable. As well as the cable it will be a good test mule for installing new software and updating the maps. I'll report back when it arrives and I have had a chance to do some more tests.
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30th March 2023, 05:38 AM #7
At last.. with the genuine TomTom cable MyDrive Connect sees the device and after multiple attempts including restarts of the device, the pc & the software the device is connected to MyDrive. Now its time to trawl the forum for an updating procedure...
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The Following 1 Users Say Thank You to k1w1_123 For This Useful Post:
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Proukaet (30th March 2023)
iGO R3 HERE EUROPE 2023.Q4
Thank you very much for the contribution