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14th May 2016, 03:46 PM #1
GO 920 touch screen not working
I have not used my GO 920 for about 4 weeks when it was working fine. It boots up but when it gets to the legal info screen where you have to press "I agree" nothing happens when I press it. It starts up in the background with the last loaded destination. Is there anyway this can be fixed?
moggyminor1966 Reviewed by moggyminor1966 on . GO 920 touch screen not working I have not used my GO 920 for about 4 weeks when it was working fine. It boots up but when it gets to the legal info screen where you have to press "I agree" nothing happens when I press it. It starts up in the background with the last loaded destination. Is there anyway this can be fixed? Rating: 5
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14th May 2016, 05:08 PM #2
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14th May 2016, 05:14 PM #3
Just before you try that run a business card or similar under the screen bezel all the way round just in case it's just a speck or dust and, of course, make sure it's been on charge for a couple of hours as the battery will drain if not used (even when switched off) and/or try a paperclip reset/power button held in till you see the dos-type screen
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15th May 2016, 02:23 AM #4
Tried both your suggestions Biggerdave but unfortunately still no luck.
I will try the recalibrate way when I get chance. Does seem strange though why it has just done this when it was fine before.
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15th May 2016, 03:26 AM #5
How about opening TTHome, connecting the device to the PC via USB and THEN switching it on; maybe you'll successfully get the "do you want to connect to the PC" then you could try clearflash etc as I can't believe the calibration has gone off just cos it was in a drawer somewhere.
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15th May 2016, 04:03 AM #6
Good night maybe trying to move the menu to the left to see if it works is yes and the touch screen broken at this point perhaps this opinion help
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16th May 2016, 01:45 AM #7
Hi Biggerdave thanks for your suggestion. I did eventually manage to get the device to connect to my PC. I cannot do it the normal way as I cannot press YEs when it says "Do you want to connect to PC".
I had to start it and hold the buuton down to get the device info screen up then put it back on its stand and press the power button again. I did the clearflash 3 time but still no joy.
I then installed the folders as per Ornis guide for the recalibration but as I then cannot start the tomtom up as I cannot get past the "I agree" screen! Looks like I am snookered unless you or anybody has any other ideas?
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16th May 2016, 03:07 AM #8
Last thought from me (for tonight at least), as suggested by baeta above, if you can get connected to your PC you could try (in TTHome) Change Preferences/Operate left-handed which theoretically would move the "agree" button to the left which would prove one way or another that the calibration is out?
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Please do not just post "thanks" but use the "thanks" button bottom/right or the reputation star "*" bottom/leftS i m p l e s
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16th May 2016, 02:13 PM #9
Another thought; have you tried copying everything across to an SD card then booting up with that inserted? May not help but worth a try?
And another thought although I don't normally recommend it is to (after a full PC backup) reformat the internal & let TTHome add everything back in from scratch? Desperate times call for desperate measures!
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Please do not just post "thanks" but use the "thanks" button bottom/right or the reputation star "*" bottom/leftS i m p l e s
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18th May 2016, 12:46 AM #10
Well Biggerdave just an update, I spent most of last night on the PC. I managed to format tge tomtom and tried to let tomtom home reinstall everything but it only managed to update to application 8.35 then said there were no further updates. So I then put everything back from my backup.
I managed to switch to left hand menu but still no joy. I can use operate my Go from tomtom home but fir some reason it gets as far as select your map and for all 3 maps I have on it says I cannot use this map with this device. All I did was reinstall what was on!
Now when I dusconnect from tomtom home I am asked to select the language but cannot go any further as the touch screen is not responding.
I really think there is nothing else I can try?
iGO R3 HERE EUROPE 2023.Q4
Thank you very much for the contribution